Every patient call answered.
Every referral routed right.
Kate is an AI voice agent that picks up every call 24/7, asks the right clinical questions, routes the patient to the correct specialist, and books the appointment — all in under three minutes, without needing your front desk.
The Problem
Three things going wrong on every busy day
42%
Calls go unanswered
Most clinics miss nearly half their inbound calls during business hours. After 5 pm, there's zero coverage — urgent patients head to competitors or the ER.
$500K+ in unbooked appointments lost per practice, per year
1 in 5
Referrals go to the wrong specialist
19.7 million clinically inappropriate referrals happen in the US annually. Nearly half are routed to the wrong specialist — triggering weeks of delay and lost patient trust.
$821K–$971K per physician in annual referral leakage
47 hrs
Average response time to patients
Front-desk staff are overwhelmed — 53 calls per physician per day, triple-booking endemic. Patients wait nearly two days for a callback. Most disengage or move on.
$55,000–$75,000 to replace a single front-desk hire
How Kate Works
One call. Right specialist. Booked.
1
Picks up in 2 seconds
Kate answers every call instantly — nights, weekends, holidays. No hold music, no voicemail.
2
Loads patient history
Identifies the patient, retrieves their file — diagnoses, medications, allergies, prior referrals.
3
Triages symptoms
4–6 targeted questions, informed by history. Urgency classified across 5 levels.
Emergency detection fires before anything else
4
Finds the right specialist
Symptoms mapped to 13 specialties. The correct provider selected from your available slots.
5
Books & logs everything
Appointment confirmed. SMS sent to patient. Full encounter summary written to the EHR.
Return on Investment
Kate pays for itself in the first month.
300–500%
Typical net ROI for practices deploying AI scheduling
$100K+
Annual labor savings for a 3–5 physician practice
80%
Cost reduction vs. a full-time human receptionist
2–4 hrs
Staff time recovered per day for patient-facing work
A 5-physician practice missing 40% of calls loses an estimated $75,000–$120,000 per year in unbooked appointments. At $1,200/month, Kate's annual cost is $14,400 — a 5–8× return from call recovery alone, before counting staff savings or referral accuracy gains.
| Metric | Without Kate | With Kate |
|---|---|---|
| Call answer rate | 58–60% | 100% |
| After-hours coverage | 0 hours | 24 hrs / 7 days |
| Referral routing accuracy | ~70–80% | >85% |
| Average response time | 47 hours | <2 seconds |
| Front-desk annual cost | $55K–$75K | $14,400 / year |
| EHR encounter logging | Manual, delayed | Automated on call end |
Platform Capabilities
Everything your front office needs, built in.
01
24/7 inbound voice
Kate answers before the second ring — evenings, weekends, holidays. No call goes to voicemail.
02
AI clinical triage
5-level urgency classification. Emergency cases are escalated before any other logic runs — always.
03
13-specialty matching
Cardiology through ENT — symptoms mapped to the right specialist based on clinical fit and availability.
04
Automated booking
Kate offers slots, confirms the appointment, and sends an SMS confirmation — all before the call ends.
05
EHR encounter logging
Full call summary — symptoms, urgency, specialist match, history snapshot — written automatically.
06
Multi language support
Native bilingual support. Patients speak in their language; Kate responds in kind. Built for Israel and the US.
07
Human escalation
Any patient requesting a human is transferred immediately — with full context. No repeating themselves.
08
HIPAA compliant
PHI encrypted at rest and in transit. BAAs with all vendors. Session data purged at call end.
Compliance
HIPAA compliant
BAA with all vendors
AES-256 at rest
TLS 1.2+ in transit
PHI purged on call end
HITECH compliant
Call recording disclosure
Scheduling tool — not a diagnostic device
Stop losing patients
to hold music.
Kate is live in days.
No EHR overhaul. No IT project. Kate is up and running at your clinic within days of onboarding. We handle the setup — you keep every booking Kate generates.